Troubleshooting

1. No internet access

Look at the router. Are the lights on? If not, check the power connection to the router. Is the internet light on? If not, check the cable running from the router's internet port to the LAN port on the antenna power injector — the small box usually sitting on the floor, connected to the wire coming in from outside.

Look at the antenna power injector. Is its light on? If not, check the power cable and confirm there's power at the outlet.

Restart the devices. Find the power connector on the back of the router and unplug it — all the lights should go off. Wait 20 seconds, then plug it back in. Do the same for the power injector: unplug the larger connector by itself for 20 seconds (the light should turn off), then plug it back in.

Verify service is active. Make sure your invoice is paid up to date. If everything above checks out and you're still without internet, call RGC Wireless for further assistance.

2. Poor internet speeds

Check other internet devices. Is the internet slow on all of them, or just one? If it's slow on just one device, the problem is likely something specific to that device — try it in a different location to see if interference or a weak antenna is the cause.

If the internet is slow on every wireless device, find a computer or laptop that can connect to the router directly by cable, turn off its wireless card, and test the internet on that connection. If speeds are normal over cable, you may be experiencing wireless interference. Common sources include neighboring routers, baby monitors, microwave ovens, wireless cameras and alarm systems, some cordless phones, and buildings with a lot of metal in the walls or nearby.

Interference issues can often be solved by changing your router's wireless channel — try them one by one until you find the one that works best.

RGC Wireless isn't responsible for fixing problems with your own router or resolving wireless reception issues inside your home. In most cases we'll do what we can to help, but our responsibility for service quality ends at the cable connecting to your router.

If the internet is still slow even when connected directly to the router by cable, and you've already restarted the router and antenna as described above, please call RGC Wireless to further diagnose the problem.

3. I disconnected some wires and I'm not sure where they go

First, make sure you've disconnected any wires that may have gotten moved while trying to fix the problem yourself.

Find the power injector — a black box that was on the floor with three connections: one power wire to the outlet, and two network connectors labeled POE and LAN. The wire coming in from outside connects to the port labeled POE. A short patch cable then connects from the LAN port to the INTERNET or WAN port on the back of the router. Make sure the router's power cube is connected from an outlet to the port on the back of the router labeled power. Any other cables — to a TV, game system, or computer — can connect to any of the ports labeled 1 through 4.

4. Still have questions?

If you still have questions or problems after trying the steps above, please call RGC Wireless for assistance.